We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I don't get it. I was having this issue before so I called Paypal about it and she fixed it over the phone, or so we thought, but it is still happening. I bought something tonight off of Ebay, chose to pay with my paypal, and sure enough the money came out of my bank account, not from my paypal balance. Why is this happening?
I have money in my paypal, why am I unable to use it. I already gave them my other information that they needed so I should have access to doing whatever I want.
It sounds like you may not have accepted the terms and completed the verification for a PayPal Cash account, which is required in order to use your balance for payments or purchases. Please check out this article for more information on PayPal Cash accounts and how to get verified. Thanks!
- Ashley M