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When I buy something it takes from my bank account instead of paypal balance

New Community Member

When I buy something it takes from my bank account instead of paypal balance

I don't get it. I was having this issue before so I called Paypal about it and she fixed it over the phone, or so we thought,  but it is still happening. I bought something tonight off of Ebay, chose to pay with my paypal, and sure enough the money came out of my bank account, not from my paypal balance. Why is this happening? 

I have money in my paypal, why am I unable to use it. I already gave them my other information that they needed so I should have access to doing whatever I want. 

1 REPLY 1
Moderator

Re: When I buy something it takes from my bank account instead of paypal balance

Hey @sandracula,

 

It sounds like you may not have accepted the terms and completed the verification for a PayPal Cash account, which is required in order to use your balance for payments or purchases. Please check out this article for more information on PayPal Cash accounts and how to get verified. Thanks!

 

- Ashley M


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