What kind of dispute do i have to open if the seller refuses to cancel my payment

[Ga79000]

Hello,

I placed a payment and later realized I had made various mistakes while ordering the products so I contacted the seller and asked them to cancel my payment various times but they told me they didn't want to cancel it because they had no motivation but I had given them a good enough motivation.

I want to open a dispute but I need to know under what category I have to open it: I have not received the items yet obviously.

[ShinChanity]

Hi @Ga79000

Hi! Thank you for raising you concern through our community forum. Please click this link https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-different-than-describe... it will help you to fully understand the dispute process. If you have any additional questions please contact our Customer Support. Hope this helps and stay safe!