We weren’t able to set up preapproved payments.

[flowerjacky]

So for about a week or two now i’ve tried multiple times to shop at at stores online with paypal or with anything really and i always get the message “ we aren’t able to set up preapproved payments” or “we can not complete your purchase at this time, return to the merchant”. I have debit cards attached and i’ve tried everything. I’m aware this could be for security reasons i would just like to know how to get rid of it so i can shop with my paypal balance it’s frustrating, and/or if i left it alone for a while if it would resolve on its own. Please help. Thank you!!!

[PayPal_Martina]

Hi @flowerjacky,

Thank you for your post and welcome to the Community Forum!

In general, there may be multiple reasons why you cannot set a preapproved payment. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from setting the preapproved payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

I hope this helps!

Martina