We are unable to find this transaction ID. Please check and try again.

[Samuel287]

Hi guys I'm new to paypal can someone please help I have received a payment two weeks ago and IT KEEPS GIVING ME THIS MESSAGE : We are unable to find this transaction ID. Please check and try again.??? Blessings

[kernowlass]

@Samuel287 

Is the payment showing in your paypal account balance because surely you would not have sent an item without being paid first?