Virtual Terminal error

scalan15
Contributor
Contributor

I just recently upgraded my paypal account to a business account. I was trying a test payment with Virtual terminal for paypal, I got this error message "transaction refused due to risk model. please try a different card. paypal"  Anyone know why this is happening, could not find anything online, same this happened when I used my wife's card

Login to Me Too
2 REPLIES 2

DonnaEc
New Community Member

Has anyone figured this out?

Login to Me Too

Caldo15
Contributor
Contributor

I ended up using my older paypal account that I've had for almost 10 years, works fine on that, for some reason on the new account it would give me that error

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.