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Verifying an account

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Verifying an account

I recently had to change passwords on both paypal and ebay. I did it manually and obviously missed some. Users have purchased items from me but because some of the passwords to not match, payments will not go through. Ebay has suggested in "Verifying" my account but I'm not sure what I did worked. The buyer's money is still in limbo and he has opened a request of not receiving his item although its only been two days and the money has not moved. Anyone know the proper way of verifying an ebay account and how I can determine whether anything has been completed. I'm dealing with a new user that doesn't have a lot of familiarity with ebay.