Verified Paypal accounts not able to purchase

[MartR7]

Hello,

having problems receiving money from verified Paypal accounts since 27.october. When my clients use the "Checkout with Paypal" button, it leads them to the Paypal page, but when they enter their details an error message occurs. What can I do to fix this. I will add an attachment about the error(UPDATE: can not upload photo ). Contacted Paypal about this yesterday, but nothing has changed since then.

What Shopify guru told me: 

Okay, I see an answer from our escalated team. We checked back in the logs and were able to see that the correct state was being passed from Shopify to PayPal. Did the PayPal team specify that the issue was with Shopify? They believe the error could be related to this post. Post: http://forums.oscommerce.com/topic/361531-unable-to-process-payment-due-to-shipping-address/

If the PayPal team specified the issue is with Shopify, did they mention why that may be? As far as we can see, all the information is being correctly translated to PayPal, and the payment happens offsite, so we can't see any PayPal specific errors. If they have more details I can definitely get the team to investigate further.

[MTS_Ciaran]

How do, can you post or PM me a token from in every of the failures? Also the full API response?

[MartR7]

Hey Ciaran, how can I PM you? Can not find a way on our profile.

[MartR7]

How can I get the token for a failed transaction ? I contaced Shopify and they told me a token will be generated for every successful purchase. No token is generated for failed transaction.

[MTS_Ciaran]

Token's are generated when there is a payment attempt, transaction ID's are created once a payment is completed. Can you send me over the URL from the error page, I should be able to get it from that. 

[MTS_MichaelL]

Just to clarify, the error you are experiencing is similar to "Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address." as in the forum post you linked to, correct?

This error would be a result of address_override variable enabled, while the address provided is incomplete or invalid. Most cases I would see with city - zip - state mismatch for US addresses.

Switching off address_override removes the error, but the buyer will be able to pick any address they like during PayPal checkout phase.