Usenet.nl - tried to cancel 14 day trial, wanted me to call

rajah99
New Community Member

I signed up for a 14 day trial for usenet.nl. I gave paypal details and used the service. I immediately was not impressed by the interface and tried to cancel. The cancellation process wanted me to call an international number (Germany or USA) for the finalisation of the process! What utter rubbish and completely unacceptable. I went into Paypal and cancelled the pre-approved payment to usenet.nl. 

 

I used the usenet.nl contact form, to inform them i have cancelled.

 

Have i done anything wrong?

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi rajah99,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

I would recommend cancelling the payment agreement on your PayPal account, more information on how to do this can be found here -  Cancelling a Subscription/Pre-Approved Payment

 

- Siobhan

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