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Unknown Payment

trackhorse
Contributor

Unknown Payment

A charge is in my bank account, but does not show up in my Activity.

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Unknown Payment

@trackhorse 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
trackhorse
Contributor

Re: Unknown Payment

Thanks for your help. I'll keep your suggestions in mind. But of course, my fault. I paid for something partly with PayPal money, and found the problem when I examined a receipt more closely