Unknown Payapl payment on credit card statement

Nancy51
New Community Member

Hi,

I have a payment to PayPal on my AMEX statement that does not correspond to anything in my PayPal transaction summary online.

I cannot remember what the purchase was for - how do I validate the entry, the resolution centre only works with transactions that are already listed in the PayPal transaction summary - so are no use in this instance.

Thank you to anyone that can help!

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Nancy51 wrote:

Hi,

I have a payment to PayPal on my AMEX statement that does not correspond to anything in my PayPal transaction summary online.

I cannot remember what the purchase was for - how do I validate the entry, the resolution centre only works with transactions that are already listed in the PayPal transaction summary - so are no use in this instance.

Thank you to anyone that can help!


The merchant could be using PayPal as a credit card processor via point of sale so the transaction would not be on your PayPal Account online. Call the card issuer to determine what this charge is.


Kudos & Solved are greatly appreciated. 🙂
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Nancy51
New Community Member

Thanks.

I have subsequently worked out that the payment corresponds to an ebay purchase. 

So I think you are correct, eBay are accessing my AMEX credit card via PayPal and the transaction is not showing on the PayPal transaction summary.

Nancy

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