Unauthorized transfer?
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I got a text on the way to work around 4am on August 20th from paypal saying there was suspicious activity on my paypal account and it said there was a transfer of 311.05. I have no idea who this guy is and I certainly didn't approve of any payment that high. I texted "no" and got a text back saying paypal would open a case. Later in the day, around 4 hours or so after the case was opened. They closed it saying there was no unauthorized activity on my account and it matches with my history. I opened another case and they denied it again. They're denying them awfully fast considering I was told they may not be able to solve it for 10 days. I also got with my bank and they opened a claim for me. I've never had a problem with Paypal until now. Is their customer protection just a joke? What else can I do?
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It seems automated and handled by software algorithms therefore contact customer service to get a human to review it:
Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep.
Or private message via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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