Unauthorized Trans but it's not

[v0xicity]

I paid a friend for a service and PayPal took it upon themselves to open an unauthorized Trans problem on the transaction. Idk why PayPal is taking it upon themselves to do this without contacting anyone first?? Regardless it's not unauthorized and now my friend isn't able to receive his money. Am I just supposed to wait around for PayPal to finish their investigation?

[kernowlass]

@v0xicity 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.