Unable to track shipment:
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Disputes
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If the seller hasn't given you a tracking number, have no responded to your enquiries, locate the payment transaction in your PayPal account activity, click it, then click 'Report a problem' to file Item Not Received dispute.
Kudos & Solved are greatly appreciated. 🙂
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I place my order on 8/10/ 2019 I really want my order I been trying to contact them but no result order #9321
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Hi @Leeiasteele51,
Thank you for your post and welcome to our Community Help Forum!
If you did not receive the item, you may open a dispute in your Resolution Centre. By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.
To open a dispute:
- Go to the Resolution Centre.
- Click Dispute a Transaction.
- Select the button beside the transaction you want to dispute, then click Continue.
- Select ‘Item dispute’, click Continue and follow the on-screen instructions.
I hope this helps.
Cristina
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