Unable to send money to a particular PayPal account

Andre-marie
New Community Member

Hi,

I am unable to send money via PayPal to the account of somebody living in India.

When I try sending the money, I get the following error message: "This recipient accepts PayPal payments only through their website. To complete this payment, please go to their website and follow their instructions, or email the recipient for instructions.
If you continue to encounter problems, please contact customer service."

What should I do please ?

Thanks for your support

Login to Me Too
1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Andre-marie,

 

Thanks for reaching out! I'm sorry to hear you're running into that error when sending funds. It sounds like the receiver may only accept funds as goods and services payments, not friends and family. This kind of functionality varies from country to country. 

 

Good luck with your payment!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.