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Unable to add money in paypal account to avoid negative balance

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Unable to add money in paypal account to avoid negative balance

Due to COVID-19 all the services are closed and unable to dispatch items, i asked my buyer to open a item not received request so that  Paypal hold the amount and it goes to negative balance and i will pay it through my debit card, but i am unable to add money, it show these messages, picture attached.

please help me how to pay for a negative amount and refund the amount.

 

thank you in advanceUntitled.pngUntitled2.png