Unable to Accept Pending Payment That Has been Received

tmgowan07
New Community Member

On May 7, 2021 I created an invoice and sent it to the buyer. The buyer received the invoice and sent me the funds. When I click on the "Accept" button to receive the funds, I get a message that says I need to verify my account. I have already verified the account by adding a bank card and my bank information. Anyway, the verification screen gives me the option to verify or deny. When I click on verify it says my account is already verified and brings me back to the dashboard of my account. This is an endless loop.  Does anyone have any ideas on how to correct this?

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