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UPS Stuck Authorisation

New Community Member

UPS Stuck Authorisation

Hello all!


Right I paid for a UPS postage label by Paypal which I then voided, however it's left a stuck authorisation for £5.39 on my account. UPS say it's for Paypal to resolve, Paypal say they've removed the authorisation but it's still there...any thoughts please? Thanks!


Dear Andy,

Thank you for your email.

I am so sorry that this situation got you worried. Normally, refund for voided shipments are processed within 10 calendar days.

Since the stipulated 10 business days have passed, and you still not see a credit on your PayPal account, then the billing dispute must be directly addressed to PayPal. 

Should you require further assistance, please let us know.  

Kind Regards

Alvin C.
UPS Customer Support

Esteemed Advisor

Re: UPS Stuck Authorisation



Non-captured temporary authorizations expire and drop off from your and the funds released in no longer than 30 days, if not sooner.

Kudos & Solved are greatly appreciated. 🙂
New Community Member

Re: UPS Stuck Authorisation

@sharpiemarker thanks for the reply, I shall see what happens at the end of the month and let you know!