UPS Stuck Authorisation

TheSeagull
Contributor
Contributor

Hello all!

 

Right I paid for a UPS postage label by Paypal which I then voided, however it's left a stuck authorisation for £5.39 on my account. UPS say it's for Paypal to resolve, Paypal say they've removed the authorisation but it's still there...any thoughts please? Thanks!

------

Dear Andy,

Thank you for your email.

I am so sorry that this situation got you worried. Normally, refund for voided shipments are processed within 10 calendar days.

Since the stipulated 10 business days have passed, and you still not see a credit on your PayPal account, then the billing dispute must be directly addressed to PayPal. 

Should you require further assistance, please let us know.  

Kind Regards

Alvin C.
UPS Customer Support

Login to Me Too
2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@TheSeagull 

 

Non-captured temporary authorizations expire and drop off from your and the funds released in no longer than 30 days, if not sooner.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

TheSeagull
Contributor
Contributor

@sharpiemarker thanks for the reply, I shall see what happens at the end of the month and let you know!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.