UNKNOWN CHARGE ON MY ACCOUNT !!

[jlmtx1951]

THERE IS A CHARGE ON MY ACCOUNT I DON'T RECOGNIZE & OR KNOW ANYTHING ABOUT FROM : Strong Current Enterprises Limited : TRANSACTION ID # 59Y51657XC708464M. I NEED & WOULD LIKE A REFUND !! BUT THERE IS NO EMAIL & OR CONTACT INFO AVAILABLE THAT I HAVE SEEN !!

[kernowlass]

@jlmtx1951 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[paula_perez]

Just want to share the action have taken for my concerns with the product I have ordered with this company.

In their website, in the bottom part of it you can try clicking the link that says "contact" in it you can find their contact information.

If you have a dispute for unauthorized payment, I suggest that you reach out to them through email that they have provided in their website. Or you can also contact them through their customer service hotline, also provided in their website. Just be patient because they have lot of calls due to large number of orders.

Hope all is well with yours.