Twitch Subscription Double Charge

LunacyAndPirate
New Community Member

I subscribed to DigbyTathamWarter (tier 1) via PayPal and noticed I have two charges for the subscription on my PayPal and, subsequently, bank. I went back and checked I hadn't managed to double sub to Digby, but Twitch definitely says only one sub is active for the channel, and I haven't gifted any subs. I've tried to dispute one of the charges, but there is no option to do so from PayPal's page.

Does anyone know what is going on/how to dispute one of the charges/prevent it happening again?

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1 REPLY 1

PayPal_Callie
Moderator
Moderator

Hi @LunacyAndPirate

 

Welcome to the PayPal Community! I can understand wanting to figure out what happened. I am sorry about that. If you were charged twice for something, I would recommend reaching out to the merchant or seller and request a refund. If you see that there is more than one subscription created, you will want to cancel the extra subscription by following these steps here

 

Hope that helps! 

- Callie 

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