Trying to confirm who I am. Impossible, apparently

PhilattheBeach1
Contributor
Contributor

I have a PayPal account with two linked credit cards and a linked bank account that has been verified with the small withdrawal/deposit methods from PayPal. Now, trying to use the account, I cannot send money. I have tried to send my wife $20, and a screen pops up wanting to verify who I am. Choices are text or phone call from PayPal. Either way, it does not progress from that page in a normal way. It says that I need to call PayPal. I have done that a couple of times, with no positive results. How do I fix this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@PhilattheBeach1 


You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@PhilattheBeach1 


You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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