I have gotten an email to my redeemed money since April 5th and have until May 5th to claim it, but unfortunately I am having trouble actually claiming the money itself when it takes me to PayPal. Any ideas on how to help or what's going on? Thanks.
As you have not added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in then sadly can't advise. Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.
Advice is voluntary. Kudos / Solution appreciated.