cancel
Showing results for 
Search instead for 
Did you mean: 

Transaction status "Denied" - We had to decline this payment.

Monirbk
Contributor

Transaction status "Denied" - We had to decline this payment.

Hi, 

 

I am selling on eBay for several years now without any problem until this last week when my customers having a problem completing their orders properly!

 

The buyers would place the order from their eBay accounts several times but in my PayPal account, the status of the transactions is “Denied” also there is a note saying "We had to decline this payment" and a “Don’t ship” note above the buyer address. and the buyers are saying that the money was debited from their account, but Nothing deposit on my account. can you assist me with this problem?

 

Your support is highly appreciated, Thanks in advance.

 

Sincerely,

Mounir.