Transaction on hold and I can't talk to an agent.

DanGriffin89
New Community Member

I sold an item on eBay 15 days ago and PayPal held the payment which was fine. I provided the tracking details and with a slight delay on arrival it completed delivery on the 11th June. My funds still haven't released and the tracking just says sent on the PayPal website, I can't get hold of an agent to see why this has happened and get it resolved. I have contacted the buyer to see if he can check if theres anything he can change to say its arrived but iv'e had no response.

 

Thanks Dan

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@DanGriffin89 

 

Funds are normally released when tracking shows the item as delivered + 1 day.

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987


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