Transaction cancelled due to insufficient funds but money debited when funds are available

[Rajesh3578]

Hi, can some one help.today i tried to book soom hotel reservation the transaction got cancelled due to insufficinent funds. So i tried using other card and completed transaction.But later when the funds are available in the first payement method the funds has been direct debited there also will i get refund is to something to worry

[PayPal_Jenny]

Hi @Rajesh3578,

Welcome to the Community and thank you for your post!

Sorry to hear you are experiencing issues with a purchase. If you see the transaction cancelled the money shouldn't have reached the recipient.  

If you still have an issue, please reach out to our Customer Service. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook or Twitter.

Hope this helps,

Jenny