Transaction Status

sienaM
New Community Member

I have sent a client a refund via a Paypal transaction. The status of the transaction is showing completed and the money has been debited from my account. The client is saying they don't have a Paypal account and are unable to accept the refund so have not received the funds.

The funds have not returned back into my account. 

Is there a way to see if the money has been received by the client rather than just a 'completed' transaction status.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@sienaM 

 

If they funded the original Paypal payment to you from their bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).


Advice is voluntary.
Kudos / Solution appreciated.
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