Things don't appear to be working at the moment - Customer can't pay as guest

jascires
New Community Member

Hi Guys, A customer of mine in Canada keeps getting the Paypal error page that says "Things don't appear to be working at the moment" when they try to Check Out without using a PayPal account.

It happened both when she tries to checkout using my website, and also when I generate a PayPal invoice for her and send the invoice directly to her email.

 

Any suggestions as to what might be happening and how to resolve?

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1 REPLY 1

PayPal_Callie
Moderator
Moderator

Hi @jascires

 

Thanks for reaching out through the PayPal Community! If your customer is running into issues trying to make a payment to you, we'd want to assist them further. I would advise that they contact us directly. Here is how they can contact us

 

- Callie 

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