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The transaction is cancelled by the system

AnnaKamayeva
New Community Member

The transaction is cancelled by the system

Dear community members,

 

Payment to me was cancelled by the system,  I suppose. 

 

I got the email that the client cancelled the payment, though they didn't. On the opposite, they received the email as attached. Could you please, advise what is the reason? 

 

P.S. verification via email was made.image (1).png

 

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