The refund isn't reflected in my PayPal

Bego2
Contributor
Contributor

I had a refund from a company called Xsolla it was pending but now it's not ..

PayPal sent an email saying : if the payment is not reflected in your PayPal balance, please check the status of the transaction in your Account History. Log in to your account and go to the History subtab of the My Account tab. If the Status of the payment is listed as "Unclaimed," click the Accept button to reflect this transaction in your balance.

I can't find "History subtab of the My Account tab" .. 

So please tell me where to find this button

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Bego2 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


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