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Sweetie up company limited

Skyler1998
Contributor

Sweetie up company limited

I bought a rug from sweetie up company limited in January. I canceled my order and still have not received my 100 dollars. Any help is very appreciated as I have reached out multiple times (10+) trying to figure out what is going on. Thanks so much
2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Sweetie up company limited

@Skyler1998 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
Narendar1
PayPal Employee

Re: Sweetie up company limited

Hi @Skyler1998 

Welcome to community and thank you for the post. I completely understand your concern regarding purchase. If you have canceled the payment, you would see the status of the payment on the activity page as canceled. If it is showing under completed status, that means your purchase is not been canceled. If your unable to view the status from your end. I would request you to contact us via help center so we can assist you better with the refund issue. I hope this helps! 

Narendar1