Supplier has sent me 2 refunds but PayPal say they haven't received them

[ZacsGranddad]

I requested refunds for 2 purchases I made. I never received them so I contacted them and they told me that both refunds have been sent to PayPal. I can't find a way of contacting PayPal to ask them, the links I found were for goods not delivered or not as ordered, neither which is right.

Can anyone help with contact details?

I'd rather speak to an agent.

Thank you all

[kernowlass · Accepted solution]

@ZacsGranddad 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.

[ZacsGranddad]

Ok thanks. That is what I thought but the 2 transactions are not marked refunded so I think I'm going to  have to contact supplier again. I have dealt with them before without any problem so let's see what happens.