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Sorry, we weren't able to complete your payment or preapproved payments at this time

New Community Member

Sorry, we weren't able to complete your payment or preapproved payments at this time

Hello,  I am getting this message when trying to use paypal to make an online purchase using my preferred payment method of credit card linked to the account.

I called customer service and they said the system showed no reason for this error message.

What could be happening here to cause this?