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yustarkrishna
New Community Member

i change card the new one and I have the exact same issue

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5 REPLIES 5

AmriGuntara
New Community Member

I have the same issue today 😞

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vasanth09
Contributor
Contributor

I too facing the same issue while adding to my Facebook Ad account, anyone has a solution, please...thnaks

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overflow0x
New Community Member

So the support really have no answers to why this is happening or how to fix it?

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tawfiqmou
Contributor
Contributor

I have the same issue when i try to pay for a Freepik premium subscription!

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PayPal_JonK
Moderator
Moderator

Hello @tawfiqmou and everyone else, 

 

I'm sorry to hear you're running into issues using the payment method you'd like to use. If you're running into this error, I'd first recommend making sure that you're entering in all of your card information correctly. I know it seems simple, but sometimes these issues are caused by a minor typo. If everything is entered in correctly, this error normally means there's some issue with the card at your financial institution. I'd recommend reaching out to them to investigate the issue further.

 

Good luck!

 

 - Jon K


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