Sorry, we couldn’t confirm its you

tjay223
New Community Member
Everytime I go to checkout with paypal it takes me to the quick security check page to send a security code to my phone. I click next and it doesn’t send me my code. All it says is “sorry we couldnt confirm it was you.” I called PayPal twice and all they said was “pay without PayPal then and checkout as a guest with a different payment method” ....WTF? I dont have a small amount of money in my balance and It won’t let me transfer anything to my cards, so paying without PayPal is out the window. They said my account is in great standing so is this a glitch? I’ve been unable to purchase anything for 3 days now and its basically making the large amount of money I have in my balance worthless.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@tjay223 

 

Is your in use phone the one linked and confirmed on your paypal account?


Advice is voluntary.
Kudos / Solution appreciated.
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