Sorry, we couldn't confirm its you
LorYel
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Posted on
Jan-25-2020
04:59 AM
Hi, I am experiencing error every time I will make a payment. After several successful input of the code sent to my email for verification, I was redirected to the page saying "Sorry, we couldn't confirm its you". Now, everytime I will retry I will be redirected again to that page and I couldn't make a payment. 😞 What will I do? Thanks in advance
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1 REPLY 1
kernowlass
Esteemed Advisor
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Jan-25-2020
05:12 AM
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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