Hi @hasansultanov,
I'm sorry to hear that the payment was not able to be processed. The error message is a general one, so it is not possible to pinpoint the specific reason why the payment was not able to go through. It is possible that using a different payment method might work or waiting 24 or more hours might allow the payment to go through next time. Other than that, seeing if the merchant offers any other payment options may be the solution, as per the suggestion made by the messaging.
I hope this helps!
Olivia
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