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Sorry, we can’t complete your purchase at this time Please return to the merchant.

SOLVED
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Member

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

Made a payment 3 weeks ago. Everything fine.

 

Want to make a payment today, this error. What's wrong?

 
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New Community Member

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

I had the same issue trying to use my bank as a funding source for making payments. Used my credit card instead and it worked perfectly. I previously used my bank account for a different payment and that went through fine (although admittedly it was stuck in Pending for nearly a week first, and originally failed when I attempted to use my credit card, which is why I even switched to using my bank in the first place). This is the first time in several years of using PayPal that I've had such frequent and long-lasting issues with making payments.

 

Is it an international transaction? No

What country are you in? USA

What funding sources do you have linked to your paypal account? Bank, Credit Card

What funding source are you trying to use? Bank

Are all your funding sources confirmed? Yes

Is your email address confirmed? Yes

Is this a recent problem or are you a new user? Recent problem, not a new user

 

EDIT: Just to add, I have been using both bank and credit card funding sources without serious issues for years now, so it's probably not a problem with my bank.

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New Community Member

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

25.12.17 Still the same **bleep**. Sometimes I can purchase w pp and sometimes not.

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Contributor

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

That Didn't work  for me nothing works pls help me

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Contributor

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

Is it an international transaction? Yes

What country are you in? Lithuania

What funding sources do you have linked to your paypal account? MasterCard

What funding source are you trying to use? PayPal balance

Are all your funding sources confirmed? Yes

Is your email address confirmed? Yes

Is this a recent problem or are you a new user? Old user

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Contributor

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

Is it an international transaction? NO
What country are you in?SOUTH AMERICA 
What funding sources do you have linked to your paypal account?NOTHING
What funding source are you trying to use?PAYPAL MONEY I GOT IN MY ACC
Are all your funding sources confirmed?YES
Is your email address confirmed?YES
Is this a recent problem or are you a new user?NO PROBLEM BESIDES THIS IS ONE

 

NOT WORKING ON ANY SITE I TRY TO BUY A 15 APPLE CARD OFF OF EVEN THE OFFICIAL PAYPAL CARD WEBSITE

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Esteemed Advisor

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

@Yeaitsthatguyyy

 

You can't have your funding sources 'confirmed' if you have no funding sources added.

Paypal won't let you use funds in your paypal account 'balance' until you have verified that account with a back up debit or credit card.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
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Contributor

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

I could buy things yesterday with 100 and i have 80 left. ever since yesterday i have been getting the same exact messages for every single website this is killing me please!

Moderator

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

Hi everybody, 

 

Thanks for stopping by the PayPal Community. We know it can be super frustrating to run into issues at checkout or to see error messages when using Send Money. 

 

Payment issues can happen for a variety of reasons, and without being able to look into the specifics of each individual transaction, it's difficult to determine what could be the root cause of the errors. 

 

We would recommend reviewing these common payment issues and troubleshooting tips to try to resolve the payment errors. If the suggestions given don't alleviate the problem, you may want to reach out to customer support for further investigation. Customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page.  

 

-Ashley


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Contributor

Re: Sorry, we can’t complete your purchase at this time Please return to the merchant.

Hello,I am in Germany and trying to add the payment method in Iphone, I can do it by putting Paypal only, because I got Maestro card from Sparkasse and I cannot add the card like that in the iphone payment method,so, when I try to login to paypal account, it always show me that message “Sorry, we can’t.........” could you help me with that? Thank you