Sorry this recipient can’t accept personal payments

Eitan461
Contributor
Contributor

A cashback company is trying to send money to my PayPal account, and they get this error: "sorry this recipient can’t accept personal payments".
Can you help me to solve this problem?

I contacted PayPal 10 days ago, but I didn't get an answer.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Eitan461

 

There are certain countries that cannot accept personal payments; commercial or export related payments only.

 

See the url below to check what PayPal account features countries have available:

https://www.paypal.com/cgi-bin/webscr?cmd=_display-country-functionality-outside


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Eitan461

 

There are certain countries that cannot accept personal payments; commercial or export related payments only.

 

See the url below to check what PayPal account features countries have available:

https://www.paypal.com/cgi-bin/webscr?cmd=_display-country-functionality-outside


Kudos & Solved are greatly appreciated. 🙂
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Eitan461
Contributor
Contributor

@sharpiemarker

 

If I understand right I can accept personal payments.

x.png

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Oregon11
Advisor
Advisor

Hello @Eitan461,

 

As Sharpiemarker wrote—neither PayPal Business accounts, nor, PayPal Personal accounts in Israel, are able to send or receive Personal (Friends & Family) payments. Israel based accounts are only able to send and receive payments related to Goods & Services.

 

Here is a PayPal Israel link with details on fees, (notice the omission of Personal payment fees).

 

https://www.paypal.com/il/webapps/mpp/paypal-fees

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cleehain
New Community Member

Is this true for Cambodian Paypal accounts also?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@cleehain 

 

Sadly so.........


Paypal varies a lot country to country and can only offer the services that the banks / governments of that country allow it to offer.
There are quite a few countries unable to receive paypal payments.

https://www.paypal.com/ga/webapps/mpp/ua/residence-full


Advice is voluntary.
Kudos / Solution appreciated.
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Aflsan
New Community Member
I am experiencing the same. Someine is trying to send me money from the US to UAE but he is getting this error as well. What could be the issue??
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What was the solution?
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adrnxpl
Contributor
Contributor

@Aflsan I have the same Issue here at UAE, how do we solve this problem?

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PayPal_JonK
Moderator
Moderator

Hello @adrnxpl

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a specific payment type on our service. Unfortunately, it doesn't look like you're able to receive personal payments domestically, but you are able to send them to recipients where available. I hope the following article lends a bit more guidance as well: What are the payment types when I send money?

 

Best wishes!

 

 - Jon K


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