Hello, I use Shopify to set up my e-commerce website. I didn’t set up a business PayPal account in Shopify and somebody used PayPal Express Checkout to buy a product. I made one and set it up but I am unable to collect the payment. When I click on the order, I am told to wait until the payment is pending and that I should wait, but there is also a Collect Payment option/Charge with Credit card. When I click on this it takes me to a place to put in credit card information. Why would I need to charge myself? In addition, I’ve also been waiting for someone to answer my call for 30 minutes. When do you guys open?