Shopify Missing Payment
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Hello,
I started a shopify store, and activated the Paypal payments linking it to my account. I then received two emails saying the same thing but with different customer names.
It said, You have received a payment of 100.00 USD from customer 1, on September 2018.
Then two weeks later i received another 100.00 USD payment from customer 2, on October 2018.
However when i went to check my paypal account balance i only had the first payment from September, but the one in October never came in.
I contacted shopify and they said from their side the payment came in straight to paypal on both occasions and my issue is with paypal not with them.
I contacted paypal and told them i should have two payments, i have email confirmations, and they said i needed to wait an extra day, however its been already a week and no second payment has come through.
Any idea why?
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