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Hi! Someone sent me money for a service two weeks ago. Since she ended up cancelling, I sent her the money back. It has been two weeks and she still has not received the money from paypal, only some small deposits of around 0.30$. We are both in Canada so there shouldn't be an issue.
Thanks for your help!
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She got two (test?) deposits from paypal. Each one was less than forty cents. But she never got the actual money I sent her.
That sounds like the small deposits sent when she added a bank account to verify her account.
She needs to do as per link.
https://www.paypal.com/ca/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045
Advice is voluntary.
Kudos / Solution appreciated.
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Did you use the 'send money' option or did you issue a 'refund'?
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What does it say next to the transaction in your Paypal account?
1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Payment or Sent.
4. Pending / Uncleared.
Secondly double check the email address you sent the funds to and make sure that their wasn't a spelling mistake or error.
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Thanks for your reply! It says payment complete. And the email address is correct.
She got two (test?) deposits from paypal. Each one was less than forty cents. But she never got the actual money I sent her.
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She got two (test?) deposits from paypal. Each one was less than forty cents. But she never got the actual money I sent her.
That sounds like the small deposits sent when she added a bank account to verify her account.
She needs to do as per link.
https://www.paypal.com/ca/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045
Advice is voluntary.
Kudos / Solution appreciated.
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Thanks so much for the tip, I sent the info to the recipient and hopefully we can sort it out! 🙂
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