Sent a payment but it was never received

Crub
Contributor
Contributor

Hi! Someone sent me money for a service two weeks ago. Since she ended up cancelling, I sent her the money back. It has been two weeks and she still has not received the money from paypal, only some small deposits of around 0.30$. We are both in Canada so there shouldn't be an issue.

 

Thanks for your help!

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Crub 

 

She got two (test?) deposits from paypal. Each one was less than forty cents. But she never got the actual money I sent her.

 

That sounds like the small deposits sent when she added a bank account to verify her account.

She needs to do as per link.

https://www.paypal.com/ca/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045

 

 
 
 
 

Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Login to Me Too
7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@Crub 

 

Did you use the 'send money' option or did you issue a 'refund'?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Crub
Contributor
Contributor

Hi! I sent the money. (I looked for a refund option but could not find any.)

Login to Me Too

Crub
Contributor
Contributor

@kernowlass 

 

Hi! I sent the money. I looked for a refund option but could not find any.

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Crub 


What does it say next to the transaction in your Paypal account?

1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Payment or Sent.
4. Pending / Uncleared.

Secondly double check the email address you sent the funds to and make sure that their wasn't a spelling mistake or error.

 


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Crub
Contributor
Contributor

@kernowlass 

 

Thanks for your reply! It says payment complete. And the email address is correct.

 

She got two (test?) deposits from paypal. Each one was less than forty cents. But she never got the actual money I sent her.

 

Login to Me Too
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Crub 

 

She got two (test?) deposits from paypal. Each one was less than forty cents. But she never got the actual money I sent her.

 

That sounds like the small deposits sent when she added a bank account to verify her account.

She needs to do as per link.

https://www.paypal.com/ca/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045

 

 
 
 
 

Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Crub
Contributor
Contributor

@kernowlass 

 

Thanks so much for the tip, I sent the info to the recipient and hopefully we can sort it out! 🙂

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.