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Its free if you do it this way.
Go to send money > select the personal tab > gift or family and friends option.
NOW its free if you FUND that paypal payment via instant bank transfer or from funds in your paypal balance.
You still pay a fee if you fund that payment via a debit or credit card.
Hello JanzBarb! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. This could be just a temporary issue. I recommend clearing cache and cookies from your internet browser and trying one more time. Please make sure to log in from your home PC / laptop and via a secure internet connection. Hope this helps. - Carlos
Hi! I've sent money to my family, but PayPal still charges me with 1.60GBP fee. Why? I'm using my PayPal balance and selecting for family and relatives.
Are you family in the same country as you? Or is the payment international?
Welcome to the PayPal community forum. New members are always welcome.
Transferring money to family or friends is usually free however there are times were you may be charged depending on the country you are sending it to and also how you are funding the transaction.
Here is some more information for you on sending personal payments
I hope this helps