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Selling something and buyer put a hold on payment.

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New Community Member

Selling something and buyer put a hold on payment.

Hello all, I’m currently selling some thing and the guy wants to go through PayPal. However he has put the funds on hold until I send the tracking number for the shipment, is this something anyone’s had done before to them? Or how do I make sure the email is not a scam. Just wanna make sure I’m not being scammed out of this
2 REPLIES 2
Esteemed Advisor

Re: Selling something and buyer put a hold on payment.

@apalmucci23 

 

Buyer cannot put a hold on the money. PayPal does. Do you see a record of payment from the buyer in your PayPal account? If not, you have not been paid. Even if PayPal put a hold on the funds, you will still see a transaction record of payment. For your protection, PayPal does not ask you to provide shipment/tracking info via email, only through the record of payment in your PayPal account. Providing shipment info/tracking number is always optional.

 

If you see a record of payment...

 

Sellers/recipients do this to get money sooner (may not be available for some countries):

 

 1. Click Activity at the top of the page.

 2. Find and click the original payment for the item or service.

 3. Click Add Tracking Info.

 4. Select an Order Status.

 

Note: Funds are released 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided within the transaction.

 

And then optionally ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):

 

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

 

***Not all transactions require receipt confirmation.

 

If buyer does not take action to confirm you may have to wait up to 21 days for PayPal to release the funds if there is no tracking info. Otherwise, contact customer service and ask them to manually confirm delivery and release funds should there be a delay in confirming tracking info by PayPal. Please allow 24/48 hrs for request to process:

 

  1. Log on.
  2. Click HELP at the top menu.
  3. Scroll down and click CONTACT US.
  4. Scroll down to click CALL US or other contact options.

Beware of spoof email confirmations, that is why you must always check your PayPal account for payment first:

https://www.paypal.com/us/smarthelp/article/how-to-spot-fake%2C-fraudulent%2C-spoof%2C-or-phishing-e...

 


Kudos & Solved are greatly appreciated. 🙂
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New Community Member

Re: Selling something and buyer put a hold on payment.

So they can have paypal put a hold on the payment till tracking number is received? I have not seen anything for the amount to be pending even though the person buying the product sent me and email showing the “invoice” but don’t know if it’s real.