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Buyer cannot put a hold on the money. PayPal does. Do you see a record of payment from the buyer in your PayPal account? If not, you have not been paid. Even if PayPal put a hold on the funds, you will still see a transaction record of payment. For your protection, PayPal does not ask you to provide shipment/tracking info via email, only through the record of payment in your PayPal account. Providing shipment info/tracking number is always optional.
If you see a record of payment...
Sellers/recipients do this to get money sooner (may not be available for some countries):
1. Click Activity at the top of the page.
2. Find and click the original payment for the item or service.
3. Click Add Tracking Info.
4. Select an Order Status.
Note: Funds are released 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided within the transaction.
And then optionally ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):
1. Log on to PayPal account.
2. Click Activity at the top of the page.
3. Find and click the payment transaction.
4. Click Confirm Receipt.
5. Click Yes to confirm that you received the order.
***Not all transactions require receipt confirmation.
If buyer does not take action to confirm you may have to wait up to 21 days for PayPal to release the funds if there is no tracking info. Otherwise, contact customer service and ask them to manually confirm delivery and release funds should there be a delay in confirming tracking info by PayPal. Please allow 24/48 hrs for request to process:
Beware of spoof email confirmations, that is why you must always check your PayPal account for payment first: