Seller unable to refund due to “Funds on Hold” - advice?

[Skypilot62]

I recently made a purchase and paid the seller on eBay via PayPal using my Credit Card. 

By mutual agreement due to a mistake in the listing, the seller needs to refund me the full amount paid but cannot as the payment shows as “Funds on Hold” - they have low feedback, so I’m guessing that’s why.

as it’s not an eCheque, I cannot cancel the payment from my side either - it shows as completed.

How can they refund me or cancel the payment I have made?

[kernowlass]

@Skypilot62 

They can't refund pending funds BUT they can refund you from their bank account and then that will be paid back when their pending funds clear.