Seller tells he has refunded me the money. But I didn't get the refund.

[Sandaru_Tissera]

Hello there,

I requested for a refund from an eBay seller recently and he tells me he has already refunded the money to my account.(Paypal Transaction :  4PP07390ST325544Y ). However I didn't get any refund. I contacted the seller and then he told me to check again.

Please help me out.

Regards,

Sandaru <removed>.

[kernowlass]

@Sandaru_Tissera

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).

[Sandaru_Tissera]

Well even if it doesn't go to the paypal balance, at least the transaction will be recorded in my paypal activity right? Well it doesn't at least show any activity as such. I've received other refunds like this same transaction and I received the money before. But not this time. Please help.

Regards,

Sandaru <removed>.

[kernowlass]

@Sandaru_Tissera

If you didn't receive an Ebay or a Paypal email to say a refund had been issued then you can open an Ebay or Paypal dispute.

For Ebay go to ebays site and click on report a problem. If you are too late to open one on there OR if they don't find in your favour then.....................

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.