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Seller payment went incorrectly to PayPal member with similar email

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Contributor

Seller payment went incorrectly to PayPal member with similar email

I (John <removed> ) sold a guitar to Donald <removed> in Texas, on Friday 11/20/200. I asked him to pay me using PayPal which he agreed to do. I provided him with an INCORRECT EMAIL. He submitted $2,300.00 using the incorrect email I provided. PROBLEM is buyer Donald <removed> has paid but I (John <removed> ) seller have not received payment. The $2,300 was received incorrectly by a PayPal member with similar email. How do we get $2,300 payment back from and put in my PayPal account via my correct email?

John <removed>

<removed>

1 REPLY 1
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Esteemed Advisor

Re: Seller payment went incorrectly to PayPal member with similar email

@valkyrie310 


What does it say next to the transaction in your senders Paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.

If its payment or sent then the only way to get it back is to ask the person your buyer sent the funds to to issue a refund BUT if the payment was sent using the goods/services option then they won't get back the fee they were charged when your buyer sent the money to them so ask them for a part refund minus the fee and accept that payment when your buyer pays again so you will in effect pay 2 fees (as it was your mistake really).

 

If they refuse then your buyer would have to open a dispute for non receipt of item as that person has nothing to send them they should get a refund.

If it was sent using friends/family then sadly not a lot you can do about it as it was a gift payment.

 


Advice is voluntary.
Kudos / Solution appreciated.