Scammed or Not?

EGedeon
Contributor
Contributor

I payed with the option of “Goods and Services”, the other party said that my payment was pending. But the amount was already deducted to my balance. Pls read. I came to a situation where i don’t know if i was scammed or not. I payed for a service to another paypal account with the option of “Goods and Services”, and waited for the other party’s reply. They said my payment was pending on them. The amount was already deducted on my balance and it shows in the Summary section that my payment to the other party’s paypal account was already completed. I haven’t received the service and was waiting for the other party to confirm my payment. Then after a day, the other party informed me that their account was invalid and they didn’t received my payment. The amount was already deducted to my balance and i don’t see any notification that my money will come back to me if it was really their account being invalid. So what i want to know now is, in your opinion, what do i do now? What happened? and what can i do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@EGedeon

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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