'Return Shipping Refund' Option Not Showing Up After Activation

falzonraniero
Contributor
Contributor

Hi, I have been trying to activate the 'Return Shipping Refund' option on PayPal for a week now.

 

I go on this page: https://www.paypal.com/ee/webapps/mpp/refunded-returns and click 'Activate in 1 Click'. Then I select 'Request a Refund' and it takes me to the bottom of the page to follow instructions as how to do this.

 

I follow the instructions and go on my account and select 'Activity', I click on the 'original' transaction that I wish to request a shipping refund for. However, I still do not get the 'Request return shipping refund' option at the bottom. Could you please help me resolve this issue?

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PayPal_Intars
Moderator
Moderator

Hi falzonraniero,

Welcome to the community forum and thanks for posting.
Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to advise.
Intars
 

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PayPal_Intars
Moderator
Moderator

Hi falzonraniero,

Welcome to the community forum and thanks for posting.
Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to advise.
Intars
 

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Ripalthakkar5
New Community Member
I have got the refund of my purchase but i did not get my return shipping refund yet. I have called paypal couple of times but they said to me i will send you email and still waiting no response from paypal
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