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Resolution Centre

Rohan_Srivastav
New Community Member

Resolution Centre

I am supposed to receive a payment from Projekt Red in lieu of a refund for my CyberPunk 2077. 

I completed all the required procedures and made a PayPal account as required. 

I have also shared the account details with them as requested by them. 

I have received the following email from their side:

Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre.

Please provide the missing information by 27 February 2021, or the funds will be returned to the sender. 

I checked my resolution centre, but it shows that there are no open cases. I have filled in all the required information while making my PayPal account. Kindly let me know how can I resolve this issue, as my incoming payment is halted.