Request payment : error

geetika_09
New Community Member

Hello

when im requesting a payment - the sender is getting this error message:

"This recipient accepts PayPal payments only through their website. To complete this payment please go to their website and follow their instructions. " 
While i do have a website I have never linked it to my PayPal account.

What could be the issue?

Any help would be appreciated. Thank you!

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @geetika_09,

 

Thanks for reaching out! It sounds like the sender is trying to use Friends and Family to send you money. In your country, it looks like you're unable to receive payments as Friends and Family. Have them try to send it as a Goods and Services payment and that should do the trick. 

 

Have a great day!

 

 - Jon K


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